Shipping policy

Last updated: August 01, 2026

PAYMENT OPTIONS

We accept the following payment methods: Visa, MasterCard, Shopify Payments, Apple Pay, Google Pay, PayPal, payment by invoice, Faktura.


 SHIPPING OPTIONS

We ship orders from Warsaw using the following shipping providers: DHL, DPD, InPost, FedEx, etc.

You can choose from the following delivery options:

  • Address delivery - Directly to your specified location.

  • Post office delivery - Pick up from your nearest post office.

  • Parcel locker delivery - Secure pickup from a DHL, InPost or designated parcel locker.


SHIPPING COSTS

We offer flat-rate shipping or Free Standard Shipping on orders that exceed a specific amount, depending on regional shipping costs.

  • The actual shipping rates and free shipping thresholds are available on our website or at checkout.

  • Shipping costs may vary based on the destination and selected shipping method.

For the most up-to-date rates, please check our website or contact customer support.


SHIPPING AND WAREHOUSE DISPATCH

  • Orders are processed within 24 hours, Monday through Friday, excluding holidays and weekends.

  • Orders received after 4:00 PM are prepared the next business day. During certain periods on Fridays, reduced working hours may apply until 3:00 PM.

  • Estimated arrival dates are not guaranteed, as weather delays and other unforeseen circumstances may impact delivery times.

  • Shipping time frames are calculated from the date of dispatch.

  • Standard shipping: Orders typically arrive within 2 -8 business days, depending on the country and region.

DELIVERY EXCEPTIONS

  • Delivery to certain locations may not be possible. In such cases, we will inform you or arrange for order cancellation or delivery to an alternative address.

  • For assistance, contact us at: info@alfaclar.eu.

SHIPPING REGIONS

We deliver within Poland and to most EU countries, as well as other regions supported by our shipping providers (e.g., DPD, DHL, UPS, FedEx).

DELIVERY COMPLETION

Your order is considered delivered when the parcel is scanned as delivered to the nominated address by the carrier. Risk passes to you upon delivery unless specified otherwise during the order process.

INCORRECT DELIVERY ADDRESS

Once an order dispatch confirmation has been sent, changes to the shipping address or redirection requests cannot be processed.

AlfaClar is not responsible for incorrect addresses entered at checkout. If an incorrect address was provided, please contact the shipping provider directly for assistance.
Refunds or replacements will not be issued for parcels delivered to incorrect addresses due to customer error.

Steps to Take if an Incorrect Address Was Entered:

Contact customer support immediately at info@alfaclar.eu 

If the order has not yet been processed, the address may still be updated.

If the order has already been shipped, redirection or re-delivery depends on the carrier’s policies and may involve additional fees.

If the package is undeliverable and returned to the sender, our support team may:

  • Reship the order to the correct address (additional shipping costs may apply).

  • Issue a refund once the returned package is received (shipping charges are non-refundable).

To avoid delays or additional costs, always verify the shipping address before placing an order. If assistance is needed, contact our support team as soon as possible.


ORDER MODIFICATION OR CANCELLATION

Once an order is placed, AlfaClar processes it quickly to ensure prompt delivery. As a result, order modifications or cancellations cannot be guaranteed.

If changes or cancellations are needed, contact customer support at info@alfaclar.eu as soon as possible, using "Modify" or "Cancel" in the subject line and including your order details in the email. Our team will assist based on the current status of your order.

For returns, please refer to our Return and Refund Policy.

 

DELAYED, LOST, OR STOLEN PARCELS

If a delivery is delayed, the risk passes to you at the time delivery was scheduled to occur.

For lost or stolen parcels, please contact the shipping provider for resolution. We are unable to provide replacements or refunds. Any replacement orders will be at your own expense.

AUTHORITY TO LEAVE PARCEL

By default, you grant authority to leave the parcel at the specified delivery address. If deemed unsafe, the carrier may redirect the parcel to a collection point or return it to our warehouse.

If delivery or collection is delayed due to refusal or non-acceptance, we may:

  • Charge reasonable storage and administrative fees.

  • Cancel the order, refunding any paid amount less incurred fees as per our Returns Policy.

UNABLE TO DELIVER

Delivery to some locations may not be possible. In these cases, we will notify you and discuss alternative solutions, including cancellation or redirection to another address.

 

DAMAGED, INCORRECT, OR PART ORDERS

If your order arrives damaged, incomplete, or incorrect, notify us at info@alfaclar.eu within 7 days of delivery.


RESENDS

Replacements or refunds are not guaranteed and are subject to consumer law. Our Change of Mind policy does not apply to replacement orders.


AlfaClar
Mailing Address: Hugo Kołłątaja, nr 6, lok. 3, Lublin, 20-006, Poland
Email: info@alfaclar.eu