Refund policy

Last updated: August 01, 2026

At AlfaClar, our products are designed to deliver effective results and complete satisfaction. We support this with flexible return policies and strive to make the returns process straightforward and stress-free.

General Return Policy

If you are not satisfied with your purchase or change your mind, you can return your product within 14 days of purchase, provided it is unused, unopened, and in the original packaging.

To initiate a return:

  1. Contact Us: Email us at info@alfaclar.eu to request a return.
  2. Follow Directions: Return instructions will be provided; please follow them closely. Returns made without prior contact or sent to the wrong address may be delayed or voided.

Refunds:

  • Refunds will be issued once the item is received and inspected. Return shipping costs will be deducted.
  • Refunds will be issued via a prepaid gift card.

Proof of purchase and a trackable carrier are required for all returns.

Damaged, Incorrect, or Partial Orders

If you receive damaged or incorrect items or your order is incomplete, notify us at info@alfaclar.eu within 7 days of delivery. For visibly damaged packages, you can refuse delivery without incurring return shipping charges.

AlfaClar is not responsible for lost, stolen, mis-routed or undelivered shipments or those seized by Customs.

AlfaClar is not responsible for duplicate orders placed by the customer online. Duplicate orders are subject to all of the guidelines laid out in the Return Policy.

Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund.

Open items and/or supplements that have been opened or have a broken seal cannot be returned. Items returned to us after 14 days of the initial purchase date and/or without contacting AlfaClar prior to the return will not be refunded.

If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping.

Faulty Product Claims

For faulty products, follow these steps:

  1. Problem Identification: Contact us with your order details, issue description, and contact info. Troubleshooting assistance may resolve the issue.
  2. Photo/Video Analysis: Submit photos or videos showing the issue, along with the LOT/Batch/Date number. Claims will be assessed within 14 business days.
  3. Physical Analysis: If necessary, return the product for further assessment. Faults caused by misuse or neglect may result in claim denial.

Exemptions: Claims based solely on the alleged poor performance of teeth-whitening products must be supported by independent expert evidence. The product results may vary depending on the type of teeth you have, the pretreatment condition of your teeth and your diet which can stain teeth. Regular teeth whitening treatments are recommended in order to maintain whiter teeth.

Change of Mind Policy

You may return products within 14 days of receipt for a refund, excluding shipping costs, if they are unused, sealed, and in the original condition and packaging.

  • Refunds are issued only after we receive the product.
  • You are responsible for return shipping costs.

Returns Instructions

To return a product:

  1. Contact Us: Request and complete a Returns Form.
  2. Approval: Wait for approval before proceeding. Unapproved returns may not be processed.
  3. Shipping: Use a trackable carrier (e.g., InPost, DPD, DHL, FedEx…) and package the item securely.
  4. Confirmation: Email us the tracking information once the product is shipped.

Important Notes

  • AlfaClar is not responsible for lost, stolen, or misdirected parcels, duplicate orders, or those seized by customs.
  • Refused shipments/packages may not return to us; such cases cannot be refunded.
  • Items returned beyond 14 days, or those opened, used, or damaged, are not eligible for refund or replacement.

AlfaClar
Mailing Address: Hugo Kołłątaja, nr 6, lok. 3, Lublin, 20-006, Poland
Email: info@alfaclar.eu